1/27/2024 0 Comments Teletext holidays customer service![]() 18th Dec, answered my call, made me pay £960 extra to change my dates. Covid news, Teletext wouldn't answer my emails/phone calls from 14th Dec onwards. Short version - saved up over the year for 2020 Xmas week 21st Dec till 28th. One Star, if there was Zero, I would have put that! My tale is far too long. I’m lucky…I could afford to put the fee on my card…if I hadn’t I’d have been asked to leave the hotel!!! Teletext holidays will not now engage with me. Yes, I got my money back….later than promised and with no consideration of the increased fee that I had to pay at the hotel and the credit card fee. They are not reputable and will let you down. If you want a stress free holiday then I strongly urge you to avoid these companies. They do not answer emails or return calls and do not reimburse as promised or even give an explanation or apology for their actions. Paid the balance for the holiday when due and everything appears to be ok….until I arrived at the hotel to be told that the accommodation hadn’t been paid for! Contact with Teletext holidays from this moment on was difficult and they became evasive and awkward. A few weeks later I received an email from teletext holidays confirming the booking! I called to enquire as to why the booking was transferred and I was told that they were sister companies and this was normal. Initially booked my Tenerife holiday with Alpharooms, as I’ve done about six times previously. Please don't waste your time and energy, go with a different company and save yourself the hassle and stress!. Upon arrival on my holiday, the private transfer i had paid for through them did not arrive and when I rang them I was simply told get yourself another means of transport and we will refund you within 4-5 working days. Once I was aware I changed the destination which teletext were extremely hesitant to do. (Probably should have checked myself aswell). The holiday was sold to me and I was told I did not need a vaccine to where I was travelling. Being foolish I thought I'd give them a second chance a few weeks back and also booked another holiday. Upon ringing teletext whilst abroad they refused to give me a straight answer and have still not responded after sending a complaint form. Once I arrived I had no transfer which I had paid for and my hotel had been closed for a month. Booked a holiday and was called 2 days prior to flying out and was told my flights and hotel were all ok. I used to always use teletext and had no issues up until a year ago. If lots of people stop using this company maybe there get the message that they need to improve there customer service other wise hopefully they will cease to exist.I'd love to put 0 stars but unfortunately I can't. I rang customer services the following day and they were just as bad. Awful treatment you just new he was not interested in getting you what you want was just interested in selling you a holiday. every time my partner asked for a refund which was on three occasions he said it will take about a week for a refund and then he continued to tell us about alternative holidays in the end we relented and accepted one of the holidays offered. We did book a holiday with them in the end which we should not have done it will definitely be our last with this company. He then said that's how it's done and it's not there fault it's the fault of the hotel giving wrong information. We were then transferred to another booking agent who attempted to find us another holiday my partner explained to him that the money should not have been taken until the holiday was confirmed. we thought we were booking H10 in tenerife my partner gave her debit card details to the Teletext representative on the other end of the phone he said! would she hold on a couple of minutes why he confirmed the booking only to come back on the phone and told her that the holiday was no longer available. ![]() ![]() Booked holiday for me and my partner withTeletext Holidays unfortunately.
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